Privacy Policy

Website Terms and Conditions

Please read these Terms carefully before using New York Cancer & Blood Specialists’ website, including but not limited to www.nycancer.com, as well as any online features, services, programs, and interactive tools offered by New York Cancer & Blood Specialists, collectively referred to as the Website. By accessing or using the Website, you agree to these Terms. If you do not agree to any part of these Terms, do not access or use the Website.

Content refers to any text, materials, documents, images, graphics, logos, design, audio, video, chatbot responses, and any other information provided from or on, uploaded to, or downloaded from the Website.

New York Cancer & Blood Specialists will make reasonable efforts to update this page with changes to these Terms and to the services described. You are encouraged to review these Terms regularly. The date of the most recent revision appears at the end of these Terms.

Convenience and Information Only, Acceptance of Terms

By merely providing access to the Website, New York Cancer & Blood Specialists does not warrant or represent that any of the following are true:

The Content is accurate, complete, current, or up to date
New York Cancer & Blood Specialists has any obligation to update Content
The Content is free from technical inaccuracies or typographical errors
The Content does not infringe the intellectual property rights of any third party
The Content is free from changes caused by a third party
Your access to the Website will be uninterrupted, error free, or free of viruses or other harmful components
Any information obtained through questions, chatbot interactions, or postings on the Website is accurate or complete

Your use of the Website and the services offered is subject to federal law and the law of the State of New York.

You affirm that you are at least eighteen years of age, an emancipated minor, or have legal parental or guardian consent, and that you are fully able and competent to enter into and comply with these Terms.

Site Use and Content

You may view, copy, or print pages from the Website solely for personal and noncommercial use. You may not otherwise use, modify, copy, print, display, reproduce, distribute, or publish any information from the Website without prior written consent of New York Cancer & Blood Specialists. At any time, and without notice, New York Cancer & Blood Specialists may make changes to the Website, to these Terms, and to the services described.

Certain Website features may redirect you to or integrate with third party platforms for scheduling, communication, or administrative purposes, including but not limited to Sherpa Health and Zocdoc. These third party services are provided for convenience only and operate independently from New York Cancer & Blood Specialists.

The Website may include two distinct chat tools: an AI powered Patient Navigator operated by New York Cancer & Blood Specialists and a separate third party live support chat powered by TeamSupport. These tools operate independently and serve different purposes.

New York Cancer & Blood Specialists does not control and is not responsible for the availability, accuracy, functionality, privacy practices, or security of third party platforms or third party chat tools. Your use of any third party service is governed solely by that third party’s terms of use and privacy policies.

Disclaimers

a. No Warranties

You expressly agree that your use of the Website is at your sole risk. The Website, online services, chatbot tools, and Content are provided as is and as available for your use, without warranties of any kind, either express or implied, unless such warranties are legally incapable of exclusion. New York Cancer & Blood Specialists provides the Website on a commercially reasonable basis and makes no representations or warranties that any of the following are true:

The Website, chatbot tools, online services, Content, or any services offered will be uninterrupted or error free
Defects will be corrected
The Website, electronic communications, or servers are free from viruses, worms, Trojan horses, or other harmful components
Any person using the Website is the person they represent themselves to be

New York Cancer & Blood Specialists does not guarantee access or availability at all times or locations.

b. Indemnification

You agree to defend, indemnify, and hold harmless New York Cancer & Blood Specialists and its affiliates, subsidiaries, owners, directors, officers, employees, and agents from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses, including reasonable attorneys’ fees, arising directly or indirectly from:

Your failure to comply with these Terms
Your breach of obligations under these Terms
Your use of the Website, Content, or chatbot tools
Your violation of any third party right, including copyright, property, or privacy rights

c. Not Medical or Investment Advice

Content on this Website is provided for general informational purposes only and is not intended to be medical, clinical, diagnostic, treatment, or investment advice. Nothing on the Website replaces the advice of a licensed physician or other qualified healthcare professional. Always seek the advice of your physician or qualified provider with any questions regarding a medical condition.

The Website may also contain general information regarding financial or organizational matters. New York Cancer & Blood Specialists does not provide investment advice.

d. Artificial Intelligence and Chatbot Disclosure

The Website includes an AI powered Patient Navigator that uses artificial intelligence to provide automated informational and navigational assistance.

The AI Patient Navigator does not provide medical advice, diagnosis, treatment, or clinical recommendations and does not replace communication with your care team.

Responses generated by the AI Patient Navigator do not represent the opinions, decisions, or clinical judgment of New York Cancer & Blood Specialists or its providers.

Use of the Website or the AI Patient Navigator does not create a physician patient relationship, duty of care, or professional obligation under New York law.

You agree that you will not rely on the AI Patient Navigator for medical decisions, diagnosis, treatment, or emergency situations.

The Website and AI Patient Navigator are not intended for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate medical care.

Artificial intelligence responses may be inaccurate, incomplete, outdated, or generalized and not specific to your individual condition.

You acknowledge and agree that use of the AI Patient Navigator is entirely at your own risk and discretion.

The Website may also include a separate live support chat powered by TeamSupport. This tool is a third party customer support platform and is not an artificial intelligence system.

Limitation of Liability

To the fullest extent permitted by law, New York Cancer & Blood Specialists shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website, Content, chatbot tools, or online services.

You expressly acknowledge and agree that you assume full responsibility for your use of any chatbot or automated tool and that you will not rely on such tools for medical decisions, diagnosis, treatment, or emergency care.

This includes but is not limited to:

Errors or inaccuracies in Content or chatbot responses
Personal injury or property damage resulting from use of the Website
Any unauthorized access to or use of our servers and any information stored on them
Any interruption or cessation of transmission to or from the Website or online services
Any viruses, worms, Trojan horses, or other harmful components transmitted by any third party

Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, liability will be limited to the maximum extent permitted by law.

Privacy and Information Security Policy

New York Cancer & Blood Specialists is committed to safeguarding your online privacy.

a. Information Collection and Use

The Website is primarily informational. The Website may collect limited non clinical information for marketing, analytics, and operational purposes. This may include information voluntarily submitted by users such as contact details, general inquiries, appointment interest, or referral source information, as well as automatically collected information such as browser type, device information, pages viewed, time spent on the Website, and general location data.

This information is used to operate the Website, understand how users interact with our content, improve Website performance, measure marketing effectiveness, and respond to inquiries. This information does not include protected health information.

The Website does not collect, store, or process protected health information. Any collection of protected health information occurs only after a user leaves the Website and is redirected to a separate secure server, patient portal, or third party platform. These environments operate independently from the Website and are governed by their own privacy policies, terms of use, and applicable legal obligations.

Do not submit protected health information, medical records, diagnoses, test results, or sensitive personal data through the Website or chatbot unless you are explicitly directed to a secure and designated HIPAA compliant platform.

The Website may use cookies, pixels, tags, or similar technologies to support analytics, marketing measurement, and Website functionality. These technologies help us understand Website usage and improve our services. Third party service providers may also place cookies or similar technologies when you are redirected to their platforms. Use of such technologies by third parties is governed by their respective privacy policies.

b. Data Security

New York Cancer & Blood Specialists takes reasonable administrative, technical, and physical measures to protect information. However, no system is completely secure and we cannot guarantee absolute security.

c. Third Party Privacy Policies

Third party websites linked from the Website operate under their own privacy practices. New York Cancer & Blood Specialists is not responsible for the privacy practices or content of third party sites.

Third Party Content

a. Links and Third Party Services

The Website may include links to or integrations with third party services used to facilitate scheduling, appointment requests, patient communications, or administrative workflows, including Sherpa Health and Zocdoc. These services are not owned or operated by New York Cancer & Blood Specialists.

Use of third party services is voluntary and subject to the terms, conditions, and privacy policies of the applicable third party. New York Cancer & Blood Specialists does not endorse and is not responsible for third party content, services, data handling practices, availability, or performance.

b. Third Party Linking to the Website

Third party websites may link to the Website provided they do not misrepresent their relationship with New York Cancer & Blood Specialists or replicate Website Content.

The trademarks, service marks, and logos used and displayed on the Website are the registered or unregistered marks of New York Cancer & Blood Specialists or its subsidiaries or affiliates. New York Cancer & Blood Specialists is the copyright owner or authorized licensee of all text and graphics contained on the Website.

Nothing on the Website should be construed as granting, by implication or otherwise, any license or right to use any of New York Cancer & Blood Specialists’ trademarks or service marks without prior written permission.

Local Laws and Jurisdiction

The Website is operated in the United States. Access from jurisdictions where use is unlawful is prohibited. These Terms are governed by federal law and the laws of the State of New York.

Any claims arising from use of the Website, including automated or artificial intelligence tools, shall be governed by the laws of the State of New York.

Exclusive jurisdiction lies with state and federal courts located in New York.

Availability

Information on the Website may reference services not available in all locations. Such references do not guarantee availability.

Assignment

You may not assign these Terms without written consent. New York Cancer & Blood Specialists may assign these Terms at its discretion.

Nondiscrimination

New York Cancer & Blood Specialists complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Miscellaneous

If any provision of these Terms is held invalid, remaining provisions remain in effect. These Terms constitute the entire agreement regarding Website use.

Your Consent

By accessing and using the Website, you agree to these Terms. Continued use after changes constitutes acceptance of revised Terms.

Contact Information

If you have questions or concerns, please call (631) 751 3000.

Effective as of October 20, 2016

Last updated January 28, 2026